I had the opportunity to sit down with Damon Sanchez and talk about the difference between User Experience (UX) and Customer Experience (CX). We talk about how understanding the customer journey is as important as understanding individual screens or interfaces. Great conversation, great topic, and great person.Read more "Beer 30 with Damon Sanchez talking Customer Experience"
In addition to the Azure Governance and Best Practices session, I’ll also be presenting a session on a practitioners guide to the Ethics of Artificial Intelligence. I’ll be talking about the Human Difference, the practical impacts of AI, and how we can address concerns in our everyday actions. Also, check out my blog series on […]Read more "Presenting on Ethics of Artificial Intelligence @ Microsoft Ignite"
The movement to the cloud is driving not only workload transformation but team transformation as well. A common question I’m asked is “how does the move to the cloud change my IT org structure?” The movement to the cloud is only one of the factors impacting the change of the IT org structure, while it […]Read more "Cloud Modernization’s Impact on Organizational Structure"
Microsoft has launched an interesting (although not comprehensive) AI maturity assessment. It certainly has a good collection of things I’d think about when considering how to leverage AI in your organization. I’m impressed it asks questions about ethics and boldness in going down a path of using AI technologies in product development or business operations. […]Read more "AI Maturity Assessment"
This is the second in a pair of posts on the most important actions to take to set up and maintain security in your Azure environment. This post picks up where the prior one left off in the list of 10 critical security concepts. (See the first five items here. Also, check out related content in […]Read more "Top 10 Ways to Secure Your Azure Environment – Part 2"
Chapter 5: Considerations in Leveraging AI to Augment Humanity Editors Note: This post is a part of a series on Ethics of Artificial Intelligence. With the impact of AI on the economy, business output, and life being substantial many organizations have formed to propose principles and frameworks to engaging. The following is a set of […]Read more "Ethics of AI – Chapter 5: AI Principles"
We all have friends in our lives, but how often have we taken a moment to think about the types of friends we have? Aristotle has given us an interesting model that is helpful to this day of three types of friendship, which are (1) friendships of utility, (2) friendships of pleasure, and (3) friendships […]Read more "Types of Friendships and Business Relationships"