What shape does IT Service Management take in a modern DevOps world? For your IT department, they might not even know to ask the question. They likely are stuck thinking of ITSM as ITIL and IT as a centralized function delivered to the business. How does IT Service Management evolve as IT, or tech, becomes […]Read more "6 Levels of Maturing ITSM for a DevOps World"
I was delivering a webinar recently with Dr. Bob Hall from Launch and we started talking about the two responses to crisis. The first is to hope it goes away and the other is to accept, understand, and respond… seeking a new normal. When many companies talk about “Smart Restart” I think they are hoping […]Read more "Smart Restart Considerations – Don’t Turtle Shell"
Ever watch “Man vs. Wild”? I remember him eating something crazy and thinking, wow… that’s pretty intense… I don’t know if I could do that. He said, “when you need to survive, you do what is necessary”. Even more, when you learn what you can do, you learn what you now must do and you […]Read more "COVID-19 Business Survival Kit"
I spent many years building CMDBs for companies. The promise was that if we could just get the configuration information into a centralized database we’d be able to better plan, build, and run IT by understanding the landscape of applications and how they work. We had a relatively slow moving technology picture, with the complexity […]Read more "The CMDB Solves Yesterday’s Problems… the Cloud is Different"