How Orbitz Implemented an Excellent Chatbot Experience (and why you should too)

I recently had a challenging hotel situation I needed to resolve. I had booked a hotel in Minnesota for a customer visit and had mistakenly selected the wrong date. This oddly enough happens to me more often than I’d want to admit. In any case… I showed up to the hotel, asked to check in, […]

Five Recent Cloud Refactor Scenarios

I’ve been seeing an acceleration of refactor scenarios that I’m seeing as companies are adopting cloud capabilities. In terms of scenarios with high value, I’ve often doubted refactor as a serious investment area. The reason is that it takes time, effort, and the monetary pay-off can be minimal. There are however scenarios that has immense […]

6 Levels of Maturing ITSM for a DevOps World

What shape does IT Service Management take in a modern DevOps world? For your IT department, they might not even know to ask the question. They likely are stuck thinking of ITSM as ITIL and IT as a centralized function delivered to the business. How does IT Service Management evolve as IT, or tech, becomes […]

Dump Wifi Passwords using PowerShell on Windows 11 or Windows 10

Do you have wifi passwords stored on a Windows 10 or Windows 11 laptop and need to retrieve them? Look no further. They can easily be dumped using Windows PowerShell. First, launch Windows PowerShell as an administrator. Search for Window PowerShell, right click and launch as the Administrator. Then, add the following commands: This will […]

7 Habits of Inspiring Tech Leaders: (3) Agent of Democratization

I’ve talked in the past about “above the line and below the line” engagement for tech leaders. The “below the line” functions are those that are most frequently ripe for democratization. In a business sense, democratization is the act of making a capability common, for it to be a shared and indistinguishable ability to get […]

Whiteboard… there you go and totally redeem yourself… well, almost

I recently wrote a blog on 5 Things I Love About Microsoft Whiteboard and 5 Things I Hate. This was a pretty accurate view of the capabilities of Microsoft Whiteboard (at the time). Then… something amazing happened… Microsoft released their new Whiteboard platform and TOTALLY REDEEMED THEMSELVES… (dumb and dumber fans rejoice). Let’s talk about […]

Improving Inventory with Forecast Accuracy

Had a great conversation with Swami Venkatesh on leveraging Machine Learning to improve forecast accuracy and achieve better business efficiency. We talked about the stages of building models, inputs, and decisions.

Best of Microsoft Ignite

I had a great time recording a webinar with Anthony Escobedo, Lwin Maung, Min Maung, and Steven Campbell on the best of Microsoft Ignite. We talked about IoT, data, productivity, Viva, Power BI, and many other topics.

Manufacturing Transformation

I delivered a video on manufacturing transformation where we talked about ways businesses are using AI/ML, IoT, and data to transform their forecasting, picking, manufacturing, maintenance, and product development practices. Lwin Maung, Brian Haydin and I talked through several scenarios and example companies, as well as the technology involved.

Launching Change Agent CTO Podcast

I’m proud to announce an effort that has been months in the making, the Change Agent CTO Podcast. I was inspired to launch this because I experienced qualities of change agents in the most successful projects I’ve been part of. I wanted to highlight the heros of the technology industry who are doing more to […]

Nathan Lasnoski

Technology is at the heart of the transformation of modern society and business. I engage in innovation, artificial intelligence, disruption, and ethics under the lense that we only do this because people matter.

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