Had a great conversation with Swami Venkatesh on leveraging Machine Learning to improve forecast accuracy and achieve better business efficiency. We talked about the stages of building models, inputs, and decisions.
6 Levels of Maturing ITSM for a DevOps World
What shape does IT Service Management take in a modern DevOps world? For your IT department, they might not even know to ask the question. They likely are stuck thinking of ITSM as ITIL and IT as a centralized function delivered to the business. How does IT Service Management evolve as IT, or tech, becomes […]
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