Technology is at the heart of the transformation of modern society and business. I engage in innovation, artificial intelligence, disruption, and ethics under the lense that we only do this because people matter.
As we enter into a new year I’ve been thinking about the advice I’d give to a business leader on the opportunity to fully leverage technology to change the way they engage their customers, employees, and vendors. In the same way, if you are a person engaged in the technology field, these movements are likely […]
Editors Note: This post is a part of a series on Ethics of Artificial Intelligence. Thank you for coming to my Microsoft Ignite talk on the ethical impact of AI and the practical steps we can make to improve the experience for everyone. A few links to have available are: fairlearn: A Microsoft template for […]
A big part of what Concurrency does is engage companies to bring about impactful customer experiences. As we’ve done these projects we grew a Ux practice focused on the user experience, the way that people interact with a system. As we’ve thought about more however, the core goal is not just Ux, it’s Cx… the […]
I had the opportunity to sit down with Damon Sanchez and talk about the difference between User Experience (UX) and Customer Experience (CX). We talk about how understanding the customer journey is as important as understanding individual screens or interfaces. Great conversation, great topic, and great person.
In addition to the Azure Governance and Best Practices session, I’ll also be presenting a session on a practitioners guide to the Ethics of Artificial Intelligence. I’ll be talking about the Human Difference, the practical impacts of AI, and how we can address concerns in our everyday actions. Also, check out my blog series on […]
The movement to the cloud is driving not only workload transformation but team transformation as well. A common question I’m asked is “how does the move to the cloud change my IT org structure?” The movement to the cloud is only one of the factors impacting the change of the IT org structure, while it […]