Technology is at the heart of the transformation of modern society and business. I engage in innovation, artificial intelligence, disruption, and ethics under the lense that we only do this because people matter.
In my article on Top 10 Tech Trends for 2020 I started by talking about artificial intelligence as a mega theme where businesses are achieving real, measurable value from the AI front. If you look at any trend analysis on AI you could believe anything from “AI is still vaporware” to “AI has arrived and […]
TWIML has long been one of my favorite podcasts (right after Crushing Iron… long story, different topic) and three recent ones I thought were particularly interesting. I think what makes TWIML great in general is how real the conversations are… it doesn’t feel like a boring interview. The topics are genuinely thought provoking and makes […]
As we enter into a new year I’ve been thinking about the advice I’d give to a business leader on the opportunity to fully leverage technology to change the way they engage their customers, employees, and vendors. In the same way, if you are a person engaged in the technology field, these movements are likely […]
Editors Note: This post is a part of a series on Ethics of Artificial Intelligence. Thank you for coming to my Microsoft Ignite talk on the ethical impact of AI and the practical steps we can make to improve the experience for everyone. A few links to have available are: fairlearn: A Microsoft template for […]
A big part of what Concurrency does is engage companies to bring about impactful customer experiences. As we’ve done these projects we grew a Ux practice focused on the user experience, the way that people interact with a system. As we’ve thought about more however, the core goal is not just Ux, it’s Cx… the […]