You run an enterprise organization but the technology feels like it is still left over from the stone age. We’re still taking about VPN with endpoints, your employees still use file shares, and your CEO can’t work from a Mac. Why are we still sitting in this situation in 2022 when we just went through […]Read more "Modern Workplace in Three “Easy” Steps"
I seem to be getting an enormous number of unsolicited calls from spam sales people at my Microsoft Teams account at work. This is really annoying because it interrupts the meeting I’m on with simultaneous calls to both my laptop and mobile device, pulling the bluetooth headset between both. Well… although I can’t fix that […]Read more "Blocking Spam Calls in Microsoft Teams"
I recently had a challenging hotel situation I needed to resolve. I had booked a hotel in Minnesota for a customer visit and had mistakenly selected the wrong date. This oddly enough happens to me more often than I’d want to admit. In any case… I showed up to the hotel, asked to check in, […]Read more "How Orbitz Implemented an Excellent Chatbot Experience (and why you should too)"
I’ve been seeing an acceleration of refactor scenarios that I’m seeing as companies are adopting cloud capabilities. In terms of scenarios with high value, I’ve often doubted refactor as a serious investment area. The reason is that it takes time, effort, and the monetary pay-off can be minimal. There are however scenarios that has immense […]Read more "Five Recent Cloud Refactor Scenarios"
The T-Shaped Career analogy is a concept that much has been written on, often conveyed as a way to think about both the collaborative and the depth portions of a career. The idea of a T-Shaped career conveys a horizontal line (soft skills) and vertical line (hard skills). The diagram below describes this image of […]Read more "Thoughts on the T-Shaped Career"
I’ve been working with companies going through mergers and acquisitions for years. They are painful and take a lot of investment to get right. The better transitions are proactively managed on the tech side and include time and effort to improve the operational state of both organizations. As tech modernization has happened over recent years, […]Read more "M&A Strategy with Microsoft 365 / Office 365"
We know that technology is becoming part of the fabric of every business. A successful company integrates technology into their core business, making it a irreplaceable component of how it goes to market. In this discussion we’ll break down the maturity levels of each company and how technology changes the way it engages its customers. […]Read more "Product Development Maturity Curve"
What shape does IT Service Management take in a modern DevOps world? For your IT department, they might not even know to ask the question. They likely are stuck thinking of ITSM as ITIL and IT as a centralized function delivered to the business. How does IT Service Management evolve as IT, or tech, becomes […]Read more "6 Levels of Maturing ITSM for a DevOps World"
We’ve heard the story… five people wearing blindfolds walk up to an Elephant. Each interprets what they feel and experiences a part of the entirety of the elephant. “It’s a tree trunk!”… “it’s a rope”… “it’s a hose”… only when combined together do they arrive at the conclusion of what they are looking at. Most […]Read more "Is Purview the Picture of the Elephant?"
The final habit of inspiring tech leaders may be the most important… to be an Agent of People. The best tech leaders lead human first. They create organizations that individuals and teams want to be part of. They create engaged, talented, and inspiring workplaces. They make people the best versions of themselves. There is no […]Read more "7 Habits of Inspiring Tech Leaders: (7) Agent of People"