In this webinar I talked about how the Smart Restart is impacting the operations space, tied to data, analytics, and employee productivity.
Bots… am I working for you, or you working for me?
I hate self checkout lines. I’ve always thought of it as an excuse to turn the customer into an employee. Rather than pay for a great experience as I leave their store, they implement a system where I work to buy from their store. I can understand the inherent inefficiency that checkout creates, so certainly […]
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